Sotetsu Fresa Inn Nagano-Zenkojiguchi

The service staff was excellent. Their translation technology was super helpful to do a luggage transfer, which arrived at the next hotel on time. The hotel is right next to Nagano station, which was a perfect midpoint to visit Matsumoto and the Snow Monkey park, while also a walking distance to Zenkōji temple and many food options. Would visit this hotel again. Giving a 9/10 since the bed is a bit small for 2 adults (I'm 193cm) but that was in the room description anyways so at least the hotel is upfront about the size of the bed.

The computerised check in and check out in English. Given the language barrier, this was useful on both sides. The hotel itself is in an excellent location. A few minutes walk from the nagano station, Don quixote, alpico bus station for day trips and many restaurants. There is a lawsons under the hotel with an ATM and a family mart around the corner if you prefer more selection of food n drink. Amenities and services were ample. I was allocated a room right next to the elevator and housekeeping storage, however I was lucky that minimal noise was experienced.

Great location, very convenient for taking local buses and shinkansen. Breakfast is simple but good to start a day with. I suppose their check-in machine doesn't take foreign credit cards, so although they would take you to the machine and want you to check in there, in the end it had to be done manually anyway. I would prefer to have the process done manually from the very beginning since the staff was next to me at the machine already, no need to waste time dealing with the machine. Please notice that the station department is only open until 8pm. Tokyu until 7pm.

The hotel was one of the best hotels I stayed at. The room was quite spaced and had beautiful interior. The staff were friendly and happy to help with all my queries. They also had a arge selection of amenities. If you’re ever staying in Nagano I highly recommend this hotel as it’s a 2 min walk to the station.

The location is 10/10 - just hop off at Nagano station and the hotel is just across the road. This makes it easy for those wishing to see the snow monkeys as you can just walk to the train station and purchase a snow monkey pass (depending on the time of year). It’s also very close to a range of restaurants and stores and down the road from the Zenkoji temple. The staff were also really lovely and welcoming and were more than happy to help store the luggage. Would definitely recommend!