Sotetsu Fresa Inn Nagano-Zenkojiguchi

The service staff was excellent. Their translation technology was super helpful to do a luggage transfer, which arrived at the next hotel on time. The hotel is right next to Nagano station, which was a perfect midpoint to visit Matsumoto and the Snow Monkey park, while also a walking distance to Zenkōji temple and many food options. Would visit this hotel again. Giving a 9/10 since the bed is a bit small for 2 adults (I'm 193cm) but that was in the room description anyways so at least the hotel is upfront about the size of the bed.

We had a triple room and the size was fine for three people. The location was amazing, so convenient and very easy to get to. Staff were very attentive. Room had good air circulation, really appreciated the additional air purifier fan, kept the air fresh which was great. Would happily stay here again.

Excellent location two minutes from the train station. The staff was super friendly and helpful :) Room was clean and the amenities were of good quality.

Great location, very convenient for taking local buses and shinkansen. Breakfast is simple but good to start a day with. I suppose their check-in machine doesn't take foreign credit cards, so although they would take you to the machine and want you to check in there, in the end it had to be done manually anyway. I would prefer to have the process done manually from the very beginning since the staff was next to me at the machine already, no need to waste time dealing with the machine. Please notice that the station department is only open until 8pm. Tokyu until 7pm.

We chose the hotel mainly for the location close to the station because we planned some day trips from Nagano. This was a very convenient decision. Also the whole area around the train station is very clean and safe. We had a great view of Nagano from our room. It was small but the interior was quite modern and inviting. We especially appreciated that you could restock on tea, coffee or toiletry items at the lobby independently.